Frequently Asked Questions
Everything you need to know about our craftsmanship and service.
What makes Oliver Sweeney shoes unique?
Our shoes are defined by our 'Anatomical Last,' a unique shape developed by our founder that mimics the profile of the human foot for superior comfort and fit. We use premium Italian leathers and traditional construction methods to ensure longevity.
How long does international shipping take?
We offer worldwide shipping via tracked couriers. Standard international delivery typically takes 5-7 working days, while express options are available for most regions with a 2-3 day lead time.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure you try on footwear on a carpeted surface to avoid marking the soles, as damaged soles cannot be accepted for return.
Can I have my Oliver Sweeney shoes resoled?
Yes, many of our Goodyear-welted styles are designed to be resoled. We recommend using a reputable cobbler or contacting our customer service team for advice on our official repair partners to extend the life of your investment.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal, Apple Pay, and Klarna for flexible payment options.
How do I find my correct size?
Our footwear typically runs true to size. If you are between sizes, we generally recommend sizing down for our formal leather shoes. Detailed size guides and conversion charts are available on every product page.